Modifying the Whois (Contact Details) of Domain Names

Typically, Domain Name Contacts are of the following types:

  • Registrant Contact

  • Administrative Contact

  • Technical Contact

  • Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

To Modify Contact Details for a Domain Name


The following instructions are not meant for modifying the Contact Details of:

Additional Information
  1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1

    About Lock / Suspension 
    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by COMPULABS PERU, you need to get it Unlocked first. Contact us at

    • For Resellers: If the domain name is Suspended by either you or COMPULABS PERU, it needs to be first Unsuspended, before you can proceed.

  2. Click the Contact Details link to proceed to the Contact Details view.

    About Contact Details View 
    • In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact Details as those of the Registrant Contact.

    Additional Information
  3. Modify the details and click the Save Contact Details button to save the changes.

    • You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

    Domain Name Extension Specific Contact Information 
    • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

        • General Contact

          • Thin Registry - All characters

          • Thick Registry - A set of characters and this set varies from Registry to Registry

    • In case of a .JOBS (Anchor: jobsaddrules) domain name, the following is relevant:

      • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

        A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

      • You may modify the additional information associated with a .JOBS domain name, from this interface.

    • Modifying any information of the Registrant Contact for a .NZ (Anchor: nzaddrules) domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

Contacts Management Independent of Domain Name 
Additional Information

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel 2.

Contact Details Modification Errors and Domain Name Extension Specific Conditions 
  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process


    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.